Shipping policy
Refund Policy
Effective Date: September 5, 2026
We want you and your pet to love every Pawform order. If something isn't right, we're here to help.
30-Day Return Window
You may request a return within 30 days of delivery for a refund or exchange.
Conditions for Return
Items must be:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
- Used or worn pet apparel and costumes
- Toys that have been given to your pet
- Consumables (treats, food)
- Final sale or clearance items
How to Request a Return
Email us at support@pawform.co within 30 days of delivery with:
- Your order number
- The item(s) you'd like to return
- The reason for the return
- Photos if the item is damaged or defective
We'll respond within 24-48 hours with return instructions.
Return Shipping
- If the item is defective, damaged, or incorrect: we cover the return shipping cost and send a replacement or full refund.
- If you've changed your mind: you are responsible for return shipping costs. We recommend using a trackable shipping service.
Refund Processing
Once we receive and inspect your return, we'll notify you by email. Approved refunds are processed to your original payment method within 5-10 business days. Depending on your bank, it may take an additional few days for the refund to appear.
Damaged or Defective Items
If your order arrives damaged or defective, email us at support@pawform.co within 7 days of delivery with photos of the item and packaging. We'll arrange a free replacement or refund.
Late or Missing Refunds
If you haven't received your refund after 10 business days, first check with your bank or credit card company. If you still have not received it, contact us at support@pawform.co.
Contact Us
Questions? Email support@pawform.co and we'll help.