Refund policy

Terms of Service

Effective Date: September 5, 2026

Welcome to Pawform. By accessing or using pawform.co, you agree to these Terms of Service. Please read them carefully.

1. Agreement to Terms

By using our website or placing an order, you confirm that you are at least 18 years old and agree to be bound by these Terms.

2. Products and Pricing

All prices are listed in US dollars (USD) and are subject to change without notice. We do our best to display products accurately, but colors, sizing, and appearance may vary slightly from images shown.

3. Orders and Acceptance

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion. We may cancel orders due to product availability, pricing errors, suspected fraud, or other reasons at our sole discretion. If we cancel your order, we will issue a full refund.

4. Payment

Payment is required at the time of order. We accept major credit cards, and other payment methods listed at checkout. All transactions are processed securely through our payment providers.

5. Shipping and Delivery

Shipping terms are outlined in our Shipping Policy. Delivery times are estimates and not guaranteed. Pawform is not responsible for delays caused by carriers, weather, or customs.

6. Returns and Refunds

Please see our Refund Policy for details on returns, exchanges, and refunds.

7. Intellectual Property

All content on pawform.co — including logos, text, images, and design — is owned by Pawform or our licensors and is protected by copyright and trademark laws. You may not use, copy, or reproduce any content without our written permission.

8. User Conduct

You agree not to use our website for any unlawful purpose or in a way that could damage, disable, or impair the site. You may not attempt to gain unauthorized access to any part of our website or systems.

9. Disclaimers

Our website and products are provided "as is" without warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses.

10. Limitation of Liability

To the maximum extent permitted by law, Pawform's total liability for any claim arising from your use of our website or products shall not exceed the amount you paid for the product in question.

11. Indemnification

You agree to indemnify and hold Pawform harmless from any claims, damages, or expenses arising from your violation of these Terms or misuse of our website.

12. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts of that jurisdiction.

13. Changes to Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Continued use of our website means you accept the updated Terms.

14. Contact Us

Questions about these Terms? Email support@pawform.co.